IBM Support Assistant User Guide

Service Component

What's it for?

With the Service component you can submit a help request to IBM in the form of a Problem Management Report (PMR). The IBM Support Assistant provides an enhanced form of request submission:

The Service component brings you the following tasks to help you submit an enhanced service request:
  1. Collect system data
  2. Submit service request
  3. Send system data
It also provides you with a Service Request Identifier which can be used to help uniquely identify any files that you send to IBM support. To access the Service component, click on the Service tab in the IBM Support Assistant.