IBM Support Assistant User Guide
Service Component
What's it for?
With the Service component you can submit a help request to IBM in the form of a Problem Management Report (PMR). The IBM Support Assistant provides an enhanced form of request submission:
- You can send the service request to IBM electronically - right from your Studio product
- You can get faster results because key system data is sent to IBM along with the service request
The Service component brings you the following tasks to help you submit an enhanced service request:
- Collect system data
- Submit service request
- Send system data
It also provides you with a Service Request Identifier which can be used to help uniquely identify any files that
you send to IBM support.
To access the Service component, click on the Service tab in the IBM Support Assistant.